In Smartpages, you can add your own custom domain and assign it to your landing page. You redirect the subdomain via CNAME records that are added to the root domain. This makes it possible to install a SSL certificate on your subdomain.

This general guide will show you how to redirect a subdomain other than www. Go to this post if you want to redirect a www subdomain. Before configuring DNS records, add the domain to your Smartpages account.

Redirecting a subdomain

  1. Log in to your domain provider’s account.
  2. Find your domain and edit the DNS zone.
  3. If you already have a subdomain that you want to redirect to Smartpages, edit the CNAME record for this subdomain. Add a new CNAME record if you want to create a new subdomain.

Some domain providers may require a different form of value for the Host/Name and Address fields, for example they may require you to add a dot at the end of the value. In this example, we use the following value for the new subdomain: Replace the subdomain and domain name with the names for your subdomain and domain. Copy and paste one of the following values, as required by your provider.

If you are still not sure how records are added to the root domains, you can contact our Support Team or your domain provider.

Installing the subdomain in Smartpages

Once you’ve added the subdomain to your account, our system will verify whether the DNS redirections have been done correctly. During this time, an hourglass icon will be visible next to the domain with the information that the domain is being verified. Usually, the domain will be active a few hours after adding it, but the total waiting time depends on the number of domains in our system waiting in the queue to install the certificate. We will email you when the domain is installed correctly.

A green globe icon indicates an active domain. You can assign it to your landing page.

In some cases, you have to wait between 1 and 24 hours for the records to propagate.

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